We understand that sometimes schedule adjustments are necessary. However, we respectfully request a minimum 24-hour notification for cancellations, service changes and/or to reschedule an existing appointment. This allows us time to inform clients on our wait list of any availability, as well as keeping our stylist’s schedules filled. Because your services are reserved for you, please adhere to our policy. All services require a credit card (or prepayment) to be linked to your account in order to reserve your appointment. This card will be charged the cancellation fee as listed below.
Due to scheduling commitments and our staff’s individual schedules, we may need to reschedule any appointment for which you are more than 10-minutes late.
CANCELLATIONS WITH LESS THAN 24-HOUR NOTICE:
Cancellation notification required the day before scheduled appointment or may be charged equal to 25% of the reserved service amount. This fee is due on or before your next scheduled appointment. Any deposit will be forfeited.
All missed appointments without the appropriate prior notice will be charged 50% of the reserved service amount. This fee is due within 24 hours of missed appointment, otherwise upcoming appointment(s) will be cancelled (may be rescheduled when fee is collected). Any deposit will be forfeited.
APPOINTMENTS SCHEDULED WITHIN A 24-HOUR PERIOD:
Cancellation notification required within 3 hours of the appointment time or may be charged equal to 50% of the reserved service amount. Any deposit will be forfeited.
We ask that children only be in the salon while receiving a service. This is for the safety of your child and courtesy to other guests.
We guarantee our work. If you are not satisfied with a service, we ask that you call within a week of the original service date. Our redo policy does not cover a CHANGE in the style or color agreed upon during your consultation. However, our ultimate goal is for you to love your look, so never hesitate to call.
We will happily accept returns or exchanges of purchase for Aveda products purchased at Pure Rituals.
We encourage clients to visit any of our stylists at any time. If for any reason, you would like to schedule an appointment with a different stylist than you usually see, please do so. Our ultimate goal is to best serve our guests.
We respect your privacy and value your trust! Please know that all reports, records and/or information provided cannot and will not be released, except to you, as the client.
We love to show you off! Stylists’ may ask for your permission to snap your photo and sign a release form. This gives us permission to use your photo, for editorial trade, advertising, and any other purpose and in any manner and medium; and to alter the same without restriction.
*lash services adhere to different policies, please contact us for more information.