We understand that sometimes schedule adjustments are necessary. However, we respectfully request a minimum 24-hour notification for cancellations, service changes and/or to reschedule an existing appointment. This allows us time to inform clients on our wait list of any availability, as well as keeping our stylist’s schedules filled. Because your services are reserved for you, please adhere to our policy.
Due to scheduling commitments and our staff’s individual schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
Failure to arrive for a scheduled appointment may result in a deposit to secure future appointments.
For the safety of your children and out of the consideration for all our guests, we ask that children remain seated and supervised at all times.
We guarantee our stylist work. If for any reason, you are not satisfied with a service, we ask that your call within a week of the original service date.
We will happily accept returns or exchanges within 30 days of purchase for Aveda products purchased at Pure Rituals.
We encourage clients to visit any of the stylists at any time. If for any reason, you would like to schedule an appointment with a different stylist than you normally see, please do so. Our goal is to best serve our guests.
*lash services adhere to different policies, please contact us for more information.