We understand that sometimes schedule adjustments are necessary. However, we respectfully require a minimum 48-hour notification for cancellations, service changes, or rescheduling an existing appointment.
Because your session(s) is reserved for you, you are responsible for the scheduled time. Contact your Stylist directly through their direct booking line.
Due to scheduling commitments and our staff’s schedules, we may need to reschedule any appointment for which you are more than 10-minutes late.
CANCELLATIONS WITH LESS THAN 48-HOUR NOTICE
Cancellation notification is required two days before the scheduled appointment; otherwise, clients are responsible for 50% of the reserved time booked. This fee is due on or before your next scheduled appointment. Any deposit will be forfeited.
This fee is due within two business days of a missed appointment; otherwise, upcoming appointment(s) may be canceled – new appointments can be rescheduled when the payment is collected. All clients who miss appointments without the appropriate prior notice are responsible for 100% of the reserved time booked. Any deposit will be forfeited.
We ask that children only be in the salon while receiving a service. This is for the safety of your child and courtesy to other clients.
If you are unsatisfied with a service, we ask that you contact your Stylist within a week of the original service date. Our adjustment policy does not cover a CHANGE in the style or color agreed upon during your consultation. However, our goal is to love your look, so never hesitate to reach out with concerns.
We aim to serve our clients best. We encourage clients to visit any of our stylists at any time. If, for any reason, you would like to schedule an appointment with a different stylist than you usually see, please do so.
We respect your privacy and value your trust! All reports, records, or information provided will not be released to anyone except you, the client.
We love to show you off! Stylists’ may ask for your permission to snap your photo and sign a release form. This permits us to use your image for editorial trade, advertising, and any other purpose and in any manner and medium; and alter the same without restriction.
Pure Rituals is a gratuity-free salon offering all-inclusive, gender-neutral, time-based pricing. Our stylists schedule sessions of time, creating a more transparent experience. (We accept credit cards, and Apple and Google pay as forms of payment.)