We understand that sometimes schedule adjustments are necessary. We respectfully request a minimum 24-hour cancellation notification. This allows us time to inform clients on our waiting list of any availability, as well as keeping our stylists’ schedules filled. Because your services are reserved for you, please adhere to our cancellation policy.
Due to scheduling commitments and our staff’s individual schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
Failure to show for a scheduled appointment may result in a service charge, rebooking fee, or prepay upon your next service.
For the safety of your children and out of the consideration for all our guests, we ask that children remain seated and supervised at all times.
We guarantee our stylist work. If for any reason, you are not satisfied with a service (such as haircut or color), please call within a week of original service date.
We will happily accept returns or exchanges within 30 days of purchase for Aveda products purchased from Pure Rituals.
We encourage clients to visit any of the stylists at any time. If for any reason, you would like to schedule an appointment with a different stylist than you normally see, please do so. Our goal is to keep our guest happy.