We understand that sometimes schedule adjustments are necessary. However, we respectfully request a minimum 24-hour notification for cancellations, service changes and/or to reschedule an existing appointment. This allows us time to inform clients on our wait list of any availability, as well as keeping our stylist’s schedules filled. Because your services are reserved for you, please adhere to our policy. All services require a credit card (or prepayment) to be linked to your account in order to reserve your appointment. This card will be charged the cancellation fee as listed below.
Due to scheduling commitments and our staff’s individual schedules, we may need to reschedule any appointment for which you are more than 10-minutes late.
CANCELLATIONS WITH LESS THAN 24-HOUR NOTICE:
We appreciate any amount of notice. However, notification less than 24-hours in advance will result in a charge equal to 50% of the reserved service and will forfeit any deposit.
You will be charged 100% of the reserved service amount and will forfeit any deposit.
APPOINTMENTS SCHEDULED WITHIN A 24-HOUR PERIOD:
You must cancel within 3 hours of appointment time or you will be charged equal to 50% of the reserved service amount and will forfeit any deposit.
We ask that children only be in the salon while receiving a service. This is for the safety of your child and consideration to all our guests.
We guarantee our work. If you are not satisfied with a service, we ask that you call within a week of the original service date. Our redo policy does not cover a CHANGE in the style or color agreed upon during your consultation. However, our ultimate goal is for you to love your look, so never hesitate to call.
We will happily accept returns or exchanges of purchase for Aveda products purchased at Pure Rituals.
We encourage clients to visit any of our stylists at any time. If for any reason, you would like to schedule an appointment with a different stylist than you usually see, please do so. Our ultimate goal is to best serve our guests.
We respect your privacy and value your trust! Please know that all reports, records and/or information provided cannot and will not be released, except to you, as the client.
We love to show you off! Stylists’ may ask for your permission to snap your photo and sign a release form. This gives us permission to use your photo, for editorial trade, advertising, and any other purpose and in any manner and medium; and to alter the same without restriction.
*lash and microblading services adhere to different policies, please contact us for more information.